Graco Technical Trainers

Cristiano began his career in September 1999 as a Process Technician at CSCS, a company specializing in Semiconductor Packaging. This role involved working in a High-Tech Cleanroom environment. As a Process Technician, he was responsible for the daily operations of the production line, managing processes from wafer back-grinding to wafer singulation.

Following this experience, Cristiano joined HP-Indigo as a Remote Support Engineer. In this role, he provided Technical Support to Italian and French clients, addressing inquiries and resolving issues related to large digital offset printers.

Cristiano Giancola began his career with Graco in 2004, joining the Technical Support Department. During his time in this role, he gained extensive experience with cross-divisional equipment, applications, and customer requirements, developing a deep understanding of the technical aspects of Graco’s products.

In 2010, Cristiano transitioned to the Sales and Marketing Department as a Technical Trainer for the Industrial Division. In this role, he further expanded his expertise by working directly with Applications and field operations, providing valuable training to internal teams and customers alike.

With the increasing demand for High-Quality Training, Cristiano was promoted to Technical Training Supervisor in 2014. In this leadership position, he focused on expanding and developing the training department to meet the evolving needs of Graco’s global network. His initiatives have included the Digitalization Of Training content, with webinars now being an integral part of Graco’s training offerings. His dedication to innovation and continuous improvement has been key to Graco’s commitment to delivering cutting-edge training solutions.

Born to Italian parents, Cristiano is fluent in Italian, French, Dutch, and English, allowing him to connect with a diverse range of partners and customers globally. His extensive experience and multilingual abilities make him a highly valued resource within Graco, ensuring that training is accessible and effective for all audiences.

Meet Marc Douven, a seasoned professional who joined Graco in 2014. Starting in the Technical Training Department, Marc has developed extensive expertise in Graco’s equipment, applications, and customer needs.

As a Technical Trainer Specialist, Marc delivers comprehensive training programs across the Industrial divisions, supporting the Distribution Network and hosting engaging webinars tailored for the EMEA region. His dedication ensures high-quality learning experiences that meet the unique needs of our partners and customers.

Marc’s passion for innovation and continuous improvement drives Graco’s commitment to delivering industry-leading training solutions.

Explore our training programs and webinars to enhance your expertise in the EMEA region today!